Frequently Asked Questions

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number on our carrier's website to monitor the status and estimated delivery date of your package. Please allow up to 24 hours for the tracking information to become active after you receive your shipping confirmation.

We offer several shipping options to meet your needs, including standard and expedited services. Shipping costs are calculated at checkout based on your delivery address and the weight of your order. Free standard shipping is available for orders over a certain amount, which will be indicated during the checkout process.

Yes, we proudly offer international shipping to many countries worldwide. Please note that international orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient. Shipping times for international orders can vary depending on the destination and customs processing.

We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns of unused and unopened products within 30 days of the purchase date. Please visit our Terms & Conditions page for full details on our return process and eligibility.

To initiate a return, please contact our customer service team via email at [email protected]. Provide your order number and the reason for the return, and we will guide you through the next steps, including providing a return shipping label if applicable.

For optimal freshness and efficacy, we recommend storing our botanical creams in a cool, dry place away from direct sunlight and extreme temperatures. Some of our more delicate formulations may benefit from refrigeration, which will be indicated on the product packaging.

Our products are formulated with natural and gentle botanical ingredients, making many of them suitable for sensitive skin types. However, as with any new skincare product, we always recommend performing a patch test on a small area of skin before full application, especially if you have known sensitivities or allergies. Detailed ingredient lists are available on each product page and on our Ingredients page.

At Natural Balance & Botanical Beauty, we are committed to using the highest quality natural and, wherever possible, organic ingredients. We meticulously source our botanicals to ensure purity and potency. You can learn more about our commitment to natural ingredients and our sourcing practices on our Our Philosophy and Ingredients pages.

Yes, we are proud to be a cruelty-free brand. We never test our products on animals, nor do we use ingredients that have been tested on animals. Many of our products are also vegan; however, some may contain ethically sourced ingredients like beeswax. Please check individual product descriptions for specific vegan certifications.